Shipping Policy
Delivery Coverage
WelliHaus provides reliable shipping services across Australia. We partner with trusted carriers to ensure your fitness equipment arrives safely and on time.
- Australia-wide delivery service
- Shipped from our warehouse in Unley, South Australia
- Professional handling of fitness equipment
- Tracking provided for all orders
Shipping Costs
We offer competitive shipping rates based on your location and order value:
- Free Shipping: Available on orders over $150 to metropolitan areas
- Standard Shipping: $12.95 for orders under $150
- Regional Areas: Additional charges may apply based on location
- Express Shipping: Available at checkout for urgent deliveries
Delivery Timeframes
Our standard delivery timeframes are:
- Metropolitan Areas: 2-4 business days
- Regional Areas: 5-7 business days
- Remote Areas: 7-10 business days
Order Processing
All orders are processed Monday to Friday, excluding public holidays:
- Orders placed before 2 PM AEST are processed same day
- Processing time: 1-2 business days
- Tracking information emailed once order ships
Tracking Your Order
Once your order ships, you'll receive:
- Shipping confirmation email
- Tracking number and link
- SMS updates (if provided)
Special Handling
Large fitness equipment requires special handling:
- Professional delivery service for heavy items
- Pre-delivery call to arrange suitable time
- Assembly service available for select items
Contact Information
For shipping inquiries, please contact us: