Service Policy

1. Service Overview

At WelliHaus, we are committed to providing exceptional service for all your home fitness equipment needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@wellihaus.com
• Phone: +61882037263
• Address: 12 Roberts St, Unley SA 5061, Australia

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM AEST
• Saturday: 10:00 AM - 4:00 PM AEST
• Sunday: Closed

3. Equipment Repair Services

3.1 Available Services

• Fitness equipment diagnostics and repair
• Component replacement
• Equipment maintenance and servicing
• Electronic system repairs
• Mechanical adjustments
• Safety inspections

3.2 Service Timeframes

Standard repair services typically require:

• Initial Assessment: 1-2 business days
• Minor repairs: 3-5 business days
• Major repairs: 7-14 business days
• Specialized equipment repairs: 14-21 business days

4. Warranty Services

4.1 Standard Warranty

All new equipment purchased from WelliHaus comes with:

• 30-day satisfaction guarantee
• 12-month warranty against manufacturing defects
• Free component replacement for missing pieces (reported within 7 days of purchase)

4.2 Extended Warranty

Optional extended warranty services include:

• 24-month extended protection
• Priority repair service
• Free maintenance checks
• Discount on future repairs

5. Professional Services

5.1 Equipment Installation

• Professional assembly and setup
• Equipment placement and positioning
• Safety testing and calibration
• User training and orientation
• Space optimization consultation

5.2 Maintenance Services

• Regular maintenance programs
• Equipment inspections
• Performance optimization
• Safety updates
• Preventive maintenance

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Free
• Detailed assessment: $40
• Expert consultation: $80

6.2 Repair Costs

• Minor repairs: $50-100
• Major repairs: $100-300
• Custom work: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all repairs
• Quality testing before return
• Comprehensive safety checks
• Satisfaction guarantee on all services
• Follow-up quality verification

8. Service Requests

8.1 How to Request Service

1. Contact our support team via phone or email
2. Describe the service needed
3. Receive a preliminary assessment
4. Schedule service appointment if needed
5. Approve service quote

8.2 Required Information

• Equipment model and manufacturer
• Purchase date and location
• Detailed description of issues
• Photos of damaged components
• Preferred service timeline

9. Service Guarantees

We stand behind our services with:

• 90-day warranty on repairs
• Satisfaction guarantee
• Price match on comparable services
• Professional workmanship
• Genuine parts and materials

10. Updates to Service Policy

WelliHaus reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.