Privacy Policy

Last updated: July 30, 2025

This Privacy Policy describes how WelliHaus ("we," "us," or "our") collects, uses, and discloses your personal information when you visit wellihaus.com (the "Website") or use our services.

Information We Collect

Personal Information

When you use our Website, we may collect the following types of personal information:

  • Name and contact details (email address, phone number, delivery address)
  • Payment information
  • Purchase history and preferences
  • Communications with our customer service team
  • Account login credentials (if you create an account)

Automatically Collected Information

We automatically collect certain information when you visit our Website, including:

  • IP address and device information
  • Browser type and settings
  • Website usage data
  • Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders
  • Communicating about your purchases and account
  • Providing customer support
  • Sending marketing communications (with your consent)
  • Improving our Website and services
  • Preventing fraud and maintaining security
  • Complying with legal obligations

Information Sharing

We may share your personal information with:

  • Service providers who assist in our operations
  • Payment processors and delivery services
  • Professional advisers and insurers
  • Law enforcement or regulatory authorities when required

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw marketing consent
  • Lodge a complaint with a supervisory authority

Cookies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings.

Children's Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by an updated "Last updated" date and will be effective immediately upon posting.

Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: ask@wellihaus.com
  • Phone: +61882037263
  • Address: 12 Roberts St, Unley SA 5061, Australia