Payment Policy

Accepted Payment Methods

At WelliHaus, we offer secure and convenient payment options for your home fitness equipment purchases:

  • PayPal: Our preferred payment method offering maximum security and buyer protection
  • Credit/Debit Cards: We accept Visa, Mastercard, and American Express
  • Bank Transfer: Available for Australian customers
  • Buy Now, Pay Later: Options including Afterpay and Zip Pay

PayPal Payments

When choosing PayPal as your payment method:

  • You will be redirected to the secure PayPal payment page
  • Log in with your PayPal credentials to confirm payment
  • No PayPal account? Use the "Pay with Debit/Credit Card" option
  • Your order will be shipped to your PayPal address - please ensure it's correct

Security Measures

Your payment security is our priority:

  • All transactions are encrypted using SSL technology
  • We never store your complete credit card information
  • Our payment gateway meets PCI DSS compliance standards
  • Regular security audits ensure safe transaction processing

Order Processing

Understanding our order processing procedures:

  • Orders are processed during business hours (Monday-Friday, 9:00 AM - 5:00 PM AEST)
  • Payment confirmation is sent via email
  • Orders ship once payment is fully processed
  • Track your order status through your account dashboard

Currency and Pricing

Important information about our pricing:

  • All prices are in Australian Dollars (AUD)
  • GST is included in displayed prices
  • International transaction fees may apply for overseas cards
  • Exchange rates are determined by your payment provider

Payment Issues

If you experience any payment-related issues:

  • Contact our customer service team at ask@wellihaus.com
  • Call us at +61882037263 during business hours
  • Visit our store at 12 Roberts St, Unley SA 5061, Australia
  • Check our FAQ section for common payment questions

Refund Processing

Our refund policy ensures:

  • Refunds are processed through the original payment method
  • Processing time varies by payment type (2-10 business days)
  • Confirmation email sent once refund is initiated
  • See our Returns Policy for full details

Last updated: July 30, 2025

For any questions about our payment policy, please contact our customer service team:

  • Email: ask@wellihaus.com
  • Phone: +61882037263
  • Address: 12 Roberts St, Unley SA 5061, Australia